Terms of Service Addendum

1. Responsibilities

Customer responsibilities:
  • Customer must provide all of the necessary information and assistance-related needs for service performance.
Worksup responsibilities:
  • Worksup acts as the primary provider of the services, except if outsourcing is done to a third-party vendor.
  • Worksup will communicate with customer if there are scheduled or unscheduled service outages that happen because of maintenance, troubleshooting, disruptions, or as otherwise necessary.

1.1 The Penalties Levied Against the SaaS Provider If Guarantees Are Not Met

Worksup will use commercially reasonable efforts to make the Service available in line with industry standards. If a service malfunctions and does not work as described here, the client is applicable to contact us through email, describe the issue and apply for a potential discount.

1.2 Exceptions and Limitations

Worksup will not be liable for damages or losses resulting from interruptions or malfunctions of Worksup due to acts of force majeure, or unforeseen and unforeseeable events and, in any case, independent of the will and beyond the control of the Owner, such as, but not limited to, failures or disruptions of telephone or electrical lines, the Internet and/or other means of transmission, unavailability of websites, strikes, natural disasters, viruses and cyber attacks, interruptions in the delivery of products, third-party services or applications;

2. Services and Capabilities

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Services Description Cancellation
Per Event Subscription The Per Event Subscription allows the client to purchase several events at once, receiving them at a discounted price. The bigger the number of events, the bigger the discount. The subscription is being bought for a year and payments are made per bundle. The Per Event Subscription can be cancelled until no event has taken place yet. The customer will be given a full refund.
Annual Subscription The Annual Subscription allows the client to create unlimited amount of events. As part of the Annual License, the organizer has the opportunity to use the features of the Worksup basic product without limitations. The customer pays for the entire year’s events in advance. Once the Annual Subscription has been paid for, it is considered as "claimed" and therefore no money-back guarantee applies.


The subscriptions include all of the features included in our basic product. It is still possible to order optional add-on features for your event (e.g. virtual exhibition area, whitelabel design, personal access gates etc.). You can read more about the included and add-on features from our website.

Switching Between Subscription Types

As of now, we do not offer the possibility to change your subscription type. Once a subscription has been paid for, it is only possible to cancel the plan (i.e. only Per Event Subscription), get a refund and purchase a new subscription. Switching from Annual Subscription to Per Event Subscription cannot be done.